Why do websites need all this information about me and my browser?


There's a lot of technical information about your web browser and network on the homepage of What Is My Browser.com, isn't there! Sometimes people contact us asking why all of this is necessary - it all seems a bit confusing and some people get overwhelmed by it. So, we'd like to take a minute to explain why a person or a company might send you to us.

What's the reason?

Lets pretend that a webmaster has a website with "Feature ABC" which does something very useful. When the webmaster loads their own website and tests Feature ABC, it works perfectly for them. But then one day; they get a customer contact them saying "Feature ABC isn't working!" The web master quickly tests Feature ABC again and it works for them! Very strange!

The most likely scenario is that there's some important difference between the webmaster's browser (which is working) and your web browser (which isn't working).

To discover what's different about your web browser

Perhaps the user who is having the problem (ie. you) doesn't have a setting enabled; perhaps they're using a web browser which doesn't support some new advanced feature, perhaps they have an out of date browser.

Either way, for the webmaster to properly diagnose and then fix the problem their user is having, they need to know as much technical information about the web browser that encountered the problem.

Unfortunately for the web master, it's very hard to guide each of their users to determine all of those individual bits of information. The user doesn't know and doesn't care about the technical information, they just want the website to work!

Fortunately, for the web master, whatismybrowser.com makes it very easy for their users to:

  1. find all of the relevant technical information out quickly
  2. send it to the web master so that they can get down to the business of solving the problem.

Fixing the problem

Once the webmaster understands which web browser you're using, whether it's up to date, which Operating System, device, and settings that you're using they'll then be able to narrow down the cause of the problem. It may not actually be anything to do with the type of web browser you're using, but it goes a long way in eliminating possible causes and is almost always the first place to start looking for problems.

Using the detection on your own website

If you've found whatismybrowser.com helpful then you are encouraged to include our detection on your site too - even a simple link from your "Contact Us" page can help your users when they have problems.

We've got a guide to using the detection on your own site

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